Heuristic Evaluation
June 2025
My Role: UX Design Intern
Project Goals
The primary goal of this heuristic evaluation was to identify critical usability issues preventing users from completing tasks in key user flows, assess its adherence to established usability principles, and provide actionable recommendations to enhance the user experience and reduce friction using Jakob Nielsen's 10 Usability Heuristics for User Interface Design.
Target audience falls across three user categories:
Customers
Evaluation covered the process of creating an instant quote for a custom part.
Manufacturing Partners
Evaluation covered job board navigation in the partner work center, including accepting and updating a job.
Methods & Process
I mapped out and performed a walkthrough of the defined user flows, simulating real user behavior. As issues were encountered, they were meticulously documented and annotated using Figjam for clarity and easy reference.
Key Findings & Recommendations
Internal Xometry Staff
Evaluation covered dashboard navigation and managing partners, quotes, and orders on the internal system.